Brilliant Customer Experience.

Every customer deserves an amazing experience

Great customer experience in new homes is about balancing effective customer-centric systems with a vibrant service ethic; one that shows of your brand through everything the customer sees, hears and feels as they purchase and move into a home you have built.

Delivering the experience over the process is the difference between the good and the great. Success takes great strategy, solid and effective systems as well as brilliant people who know how to provide experience, not quote process.

Get Ellare’s proven techniques, tactics, and insights to help deliver and amazing customer experience in every interaction with customers from the sales team.

This is for you if you want …

Improved customer experience

Delivering the experience over the process is crucial. High customer satisfaction scores are the result of hard work, dedication, and effective post-occupation activity management.

Stand out as the expert because you actively demonstrate the value you have built into your customer journey, and consistently achieve hight customer satisfaction feedback.

Developing you

Develop yourself, your personal profile, and realise your ambition and be seen as the person who actively adds value in the Sales and Customer facing role.

Find out what else you can do to achieve amazing customer satisfaction results.

Ongoing education

Keep up and prime your skills with everything that impacts on your success.

Connect with people invested in service in new homes. Specialists and experts showing the best of this great industry.

Changing markets

Stay abreast of market changes impacts so you’re more agile and intelligent in your customer experience approach to increase your customer satisfaction success and value to your business.

Stand out as an expert in new homes and get the rewards that come with being in the 1% club.

Customer Experience

E-Learning and coaching for you and your team

  • Access great customer experience right information at the right time for where your customers are in their buying journey
  • Maximise time and focus on the operational priorities A variety of learning elements, modules, videos, downloadable workbooks, quizzes to assess competence
  • Constant access and e-drops that add to the training and the continuing customer experience challenge
  • Prompts and reminders to help increase great customer experience
  • Solutions, guidance and coaching for to improve customer experience in new home sales

Your own learning dashboard

  • Your personal log in gives you access to your dedicated account
  • Track your progress at a glance with easy-to-understand graphs and overviews
  • Receive emails prompts to help you
  • Be notified when new content is added
  • Access to the Ellare community where you can connect, network, ask questions, discuss and collaborate

Invest in you and your sales team

Individual

Brilliant Customer Experience

Get full access to 6 Brilliant Customer Experience Modules, for a year

£47 + VAT

per year

Our customer experience modules provide an easily accessible and perfectly paced modular learning experience. Starting with some essential practices, these introductory modules will help you as a salesperson in your responsibilities for customer experience. Understand the principles of delivering brilliant customer Experience over Process; through to being proactive in your sales progression. Focus on the Countdown to Legal Completion, and managing this important milestone in the journey, through to continued exceptional post occupation service.

  •  Access to 6 Brilliant Customer Experience modules for a year
  • Regular e-prompts on how to deliver an amazing customer experience
  • ellare tips to be more effective in your day-to-day sales and service role
  • First to hear about what’s new at ellare

Teams

Brilliant Customer Experience

Get access to 6 modules for your whole team

£199 + VAT

per person*

Perfect for flexible learning for your whole team. Suite of introductory modules provides a flavour of how we can help you to deliver an amazing customer experience – in every interaction – using the behaviours and actions that make a positive impact. Starting with some essentials, these introductory modules will help sales people in their responsibilities for customer experience. Key, proven techniques, tactics and insights into an easily accessible and perfectly paced modular learning experience.

  • Access to our 6 Brilliant Customer Experience modules for 6 months 
  • Regular e-prompts on how to deliver an amazing customer experience

plus

  • Additional modules in the second half of the year, a deeper dive to other aspects of the role plus  individual learning plans
  • Performance Dashboard to view and manage your team’s progress

* there is a one-off £199 activation fee to register your whole team