Brilliant Customer Experience.
Every customer deserves an amazing experience
Great customer experience in new homes is about balancing effective customer-centric systems with a vibrant service ethic; one that shows of your brand through everything the customer sees, hears and feels as they purchase and move into a home you have built.
Delivering the experience over the process is the difference between the good and the great. Success takes great strategy, solid and effective systems as well as brilliant people who know how to provide experience, not quote process.
Get Ellare’s proven techniques, tactics, and insights to help deliver and amazing customer experience in every interaction with customers from the sales team.
This is for you if you want …
Improved customer experience
Delivering the experience over the process is crucial. High customer satisfaction scores are the result of hard work, dedication, and effective post-occupation activity management.
Stand out as the expert because you actively demonstrate the value you have built into your customer journey, and consistently achieve hight customer satisfaction feedback.
Developing you
Develop yourself, your personal profile, and realise your ambition and be seen as the person who actively adds value in the Sales and Customer facing role.
Find out what else you can do to achieve amazing customer satisfaction results.
Ongoing education
Keep up and prime your skills with everything that impacts on your success.
Connect with people invested in service in new homes. Specialists and experts showing the best of this great industry.
Changing markets
Stay abreast of market changes impacts so you’re more agile and intelligent in your customer experience approach to increase your customer satisfaction success and value to your business.
Stand out as an expert in new homes and get the rewards that come with being in the 1% club.
Customer Experience
E-Learning and coaching for you and your team
- Access great customer experience right information at the right time for where your customers are in their buying journey
- Maximise time and focus on the operational priorities A variety of learning elements, modules, videos, downloadable workbooks, quizzes to assess competence
- Constant access and e-drops that add to the training and the continuing customer experience challenge
- Prompts and reminders to help increase great customer experience
- Solutions, guidance and coaching for to improve customer experience in new home sales
Your own learning dashboard
- Your personal log in gives you access to your dedicated account
- Track your progress at a glance with easy-to-understand graphs and overviews
- Receive emails prompts to help you
- Be notified when new content is added
- Access to the Ellare community where you can connect, network, ask questions, discuss and collaborate
Invest in you and your sales team
Individual
Brilliant Customer Experience
Get full access to 6 Brilliant Customer Experience Modules, for a year
£47 + VAT
per year
Our customer experience modules provide an easily accessible and perfectly paced modular learning experience. Starting with some essential practices, these introductory modules will help you as a salesperson in your responsibilities for customer experience. Understand the principles of delivering brilliant customer Experience over Process; through to being proactive in your sales progression. Focus on the Countdown to Legal Completion, and managing this important milestone in the journey, through to continued exceptional post occupation service.
- Access to 6 Brilliant Customer Experience modules for a year
- Regular e-prompts on how to deliver an amazing customer experience
- ellare tips to be more effective in your day-to-day sales and service role
- First to hear about what’s new at ellare
Teams
Brilliant Customer Experience
Get access to 6 modules for your whole team
£199 + VAT
per person*
Perfect for flexible learning for your whole team. Suite of introductory modules provides a flavour of how we can help you to deliver an amazing customer experience – in every interaction – using the behaviours and actions that make a positive impact. Starting with some essentials, these introductory modules will help sales people in their responsibilities for customer experience. Key, proven techniques, tactics and insights into an easily accessible and perfectly paced modular learning experience.
- Access to our 6 Brilliant Customer Experience modules for 6 months
- Regular e-prompts on how to deliver an amazing customer experience
plus
- Additional modules in the second half of the year, a deeper dive to other aspects of the role plus individual learning plans
- Performance Dashboard to view and manage your team’s progress
* there is a one-off £199 activation fee to register your whole team
“Intelligent Selling is a brilliant name because their approach to selling new homes is truly intelligent. They never stand still and draw intelligence from within our industry and outside so they bring in real stuff my team can relate to, take action on in their job straight away. That’s what makes the difference, it’s real.”
SENIOR SALES MANAGER
“I just wanted to say thanks again for all your teachings and support over the last 9 weeks. It’s been an utterly wonderful way to start a brand new career and I put most of my new-found enthusiasm down to your brilliant training & induction sessions. I will always be grateful for the time and effort you’ve invested into us, and I look forward to seeing you again in person.”
SALES Consultant
“Ellare’s knowledge of the new homes market and industry is outstanding. Their depth of knowledge makes them THE “go to” resource not only in our organisation but also in the industry.”
SALES MANAGER